Calling the Helpline
Call the BWA Helpline:
020 8301 1536
9.30am – 3.00pm
Monday to Friday
BWA Helpline is answered by fully trained female helpline support worker who will answer your call in confidence.
If you require an urgent response or need in-depth emotional support, please contact our Helpline on 020 8301 1536 (9.30am – 3.00pm, Monday – Friday) or contact Women Aid’s 24-hour Helpline on 0808 2000 247.
Before you call
Have a pen and paper or something to write on. The helpline worker may give you telephone numbers of relevant services or a reference number for your call.
Be sure that you are safe when you call the helpline. This means that the perpetrator of the abuse is not in the same property as you (even if they are in another room, the garden or asleep).
The helpline worker needs to ensure you are not overheard to keep you safe from harm. It’s important to be aware that the perpetrator of the abuse may overhear your call and any information provided by the helpline worker.
Due to high volume of calls, it is not always possible for a caller to connect immediately to a helpline worker.
The voicemail service provides information on safety and alternative sources of assistance and allows callers to leave a message to be called back. Message are checked regularly and calls returned if it is safe to do so.
24-hour National Domestic Violence Helpline
Contact the Free phone 24-hour National Domestic Violence Helpline on
0808 2000 247
Run in partnership between Women’s Aid and Refuge.